Poor service

Wow, where do I start? So one of their clients drove in my car, which made me the 3rd party claimer, the consultant my claim was handed down to couldn't care less, I understand that there's procedures and processes that needs to be followed, but to be blatantly ignored after several emails and phone calls, and to be blatantly **** to, it's something that I never expected of discovery, and then I was told it's not her job to keep me updated....I'm disgusted by the customer service I am receiving from this particular consultant....I considered to joining discovery, but if this is how people gets treated, then no Thanku.....all that I required was updates here and there, but for me to everytime call in and several e-mails and to no response.....I must say it's bad.....Thanku to the 1 or 2 that's trying to assist....