POOR SERVICE

Please refrain from choosing Discovery Insure as your Insurance Company.

Claim No: ***

My freezer, fully stocked with meat that went down cause no one opened it for a few days, broke down 04 Jan 2023 and was reported. No claim could be submitted as Discovery Offices were closed for Festive Season and only opened on 09 Jan 2023(utter nonsense). Claim submitted 09 Jan 2023.

12 January 2023 an assessor (technician) came to inspect my freezer. On 14 January 2023 someone else was appointed to investigate the cause of the damage. Still awaiting feedback.

To date, 19 January 2023, I still have no idea what is happening. I still don't have a freezer. I have to buy meat in bulk as it is too expensive to buy day by day.

Discovery has no problem deducting monthly premiums but when it comes to deliver a service there is no satisfaction.

To top it all off, I get confirmation emails that an assessor will come to inspect my freezer 2 x days after the assessor was at my house.

I will now look for alternative Insurance as this poor service will not be tolerated taking the premiums in consideration.

FYI Riaan