Poor Service

The first-time claim on our motor vehicle process is **********, to say the least. I requested my vehicle be towed to my premises given the towing and panelbeaters ************ cost.

I was appointed for my vehicle to be assessed without any documentation or a claim description being logged. Had more calls about moving the car to their preferred paint shop. I requested that if we do so, Discovery must assure me that there would be no storage cost.

To that reply, I get a non-reply message that my assessment has been canceled by me.