POOR SERVICE

I have spoken to Discovery on the 06/04/16 about an insured phone which had been damaged, they organised to get it collected by a 3rd party a day later which said the phone was damaged beyond economical repair. It is now the 12/04/16 and I have not gotten any response from the person handling my claim which is not acceptable as I pay a monthly debit order for my insurance no questions asked and now when it is time for the client for the client to get help this is the service we receive, I have motor, household, content and policies with Discovery, I have sent a mail yesterday to follow up and I have still not gotten any response.