Poor Service

This is the worst insurance company. I have just had endless problems. I asked them to review my premiums which they couldn't do. I questioned why it could not be reviewed when other insurance companies were giving better rates. I was instead called and asked if i'm cancelling. I was then transferred to get another person stating that I cant get a review. This guy was rude and arrogant telling me the other companies cant offer what they offering. I mentioned that was not the reason for my call. He was totally rude telling me do they know what i claimed for in January. Why was I told by a consultant that my premium can be reviewed every 6 months? I am still suffering from the poor workmanship i received from that claim all at my own cost. I will take this to all social media platforms. What does it take to get any decent service from Discovery.