Poor service

I made a claim for in December 2023 , up to now my car has not been repaired. They told me that Elegant Square Panel beaters will be responsible for the repairs. From early December the repairers were saying they are waiting for parts. I'm disappointed why Discovery Insure chose for me that *********** repairer. Now i.need a cash payment so I can take my car the the repairer of my choice.