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Bronwen B
1 reviews | Active since Nov 2018
30 Nov 2018, 15:29
Poor Service
Poor service from discovery staff. 2 years in a row no notification of premium increase. When signing up staff member said he would always be our support and manage all issues. Every time we have asked for assistance including a new quote due to our valuables changing we go back and forth and then get told we must address with customer service. Looking for alternative insurance
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
30 Nov 2018, 16:34Good day Bronwen
Thank you for raising your concerns.
Your query has been recognized and taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
Your query has been recognized and taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply30 Nov 2018, 16:34
Official
Good day Bronwen
Thank you for raising your concerns.
Your query has been recognized and taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
Your query has been recognized and taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
04 Dec 2018, 08:58Good day Bronwen
Please note that options available to you are to:
1. Remove the current broker completely and be under a direct policy with Discovery Insure.
2. We can suggest an alternative broker that can represent you on your plan
3. You can provide a broker and we will vet and load them on your plan.
Over and above this, the contact center will be your best bet while you consider the suggested alternatives.
Regards
Discovery Insure
Please note that options available to you are to:
1. Remove the current broker completely and be under a direct policy with Discovery Insure.
2. We can suggest an alternative broker that can represent you on your plan
3. You can provide a broker and we will vet and load them on your plan.
Over and above this, the contact center will be your best bet while you consider the suggested alternatives.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply04 Dec 2018, 08:58
Official
Good day Bronwen
Please note that options available to you are to:
1. Remove the current broker completely and be under a direct policy with Discovery Insure.
2. We can suggest an alternative broker that can represent you on your plan
3. You can provide a broker and we will vet and load them on your plan.
Over and above this, the contact center will be your best bet while you consider the suggested alternatives.
Regards
Discovery Insure
Please note that options available to you are to:
1. Remove the current broker completely and be under a direct policy with Discovery Insure.
2. We can suggest an alternative broker that can represent you on your plan
3. You can provide a broker and we will vet and load them on your plan.
Over and above this, the contact center will be your best bet while you consider the suggested alternatives.
Regards
Discovery Insure
Best regards,