Poor service

On two occasions, I called your service centre to enquire why I have received no rewards for vehicle MSJ186GP. On both of these calls, I was told to wait for the dashboard to update the following month because according to each consultant, the device is working properly(even though the dashboard shows 'no device installed for this vehicle') It's been more than 3 months since I received any rewards even though I have been swiping my card at BP each time I filled up.<br> <br> Please tell me when this matter will be sorted and how the previous months spending will be rectified.<br> <br> Thanks<br> Nivesh