POOR SERVICE

Item: Discovery Insure
Rating: 1

I've received nothing but absolute poorest service from Discovery Insure regarding my claim.

It's been 2 weeks since my incident took place and from the word go I've received poor service, lack of feedback, no consistency in terms of the claim feedback, having to speak to a new person everytime I call to make follow ups, I have had to call in more than twice a day to make my own follow ups and above everything there's still no way forward about this claim. The list of the incompetence goes on and I can't disclose everything as my legal team will be handling this.

I am truly hurt and disappointed.

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

09 Mar 2018, 10:56

Thank you for taking my call.

As discussed I am escalating your claim concerns with the claims management team, and we will provide feedback once done.

Once again I would like to apologise for the inconvenience experienced.

Regards

Sakhe

Discovery Insure

Best regards,

Discovery Insure's reply09 Mar 2018, 10:56

Official

Thank you for taking my call.

As discussed I am escalating your claim concerns with the claims management team, and we will provide feedback once done.

Once again I would like to apologise for the inconvenience experienced.

Regards

Sakhe

Discovery Insure

Best regards,

's updateReviewer Update

09 Mar 2018, 17:54

Thank you for your call Sakhe, it seems like my claim has now been taken seriously and seems to have been approved. Please call me on Tuesday to check if the proceedings between now and then are satisfactory.

's update09 Mar 2018, 17:54

Reviewer Update