Poor service

We submitted an insurance claim on 3 January 2015 with Discovery Insure. Logging the claim was a complete mission as the consultant we were allocated was never available and didn't ever return our calls. Communication was appalling and we were not timeously advised on how to go about securing our properly (discovered that we were broken into on a Saturday afternoon).<br> <br> It is now March and we are still awaiting payment for contents. I have spent hundreds of rands and hours on the phone, going through our claim, in detail. I provided a detailed spreadsheet of what was ******, photos, quotes etc.<br> <br> My calls are never returned and I receive no response to my emails. I tried to get my claim escalated to a supervisor - he never took my calls, or responded to my emails. No one at Discovery complaints ever acknowledged my issues or intervened to speed up processing of the claim.<br> <br> The amount of admin, especially for such a tiny claim is unacceptable. 2 months... and still no payout.<br> <br> I thought it would be useful having everything with Discovery, but I will definitely be looking for different service providers. <br>