Poor service

I have 2 vehicles and a property insured with Discovery Insure for almost 3 years (claim-free!) I requested a quote for a 3rd vehicle, and upon being quoted an excessively high premium, I requested a review of the premium. I was told I would be called back in 2 hours with feedback: never happened. I called the following day, and again was told I would be called back: never happened. Now, almost 5 days after my initial request, I am still awaiting feedback. I sense Discovery Insure does not really care about their customers once \hooked"";15/12/22 13:49;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;932885;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/12/22 11:36;15/12/22 9:52;Account suspended on both contracts;7,71E+12;;***;There was unauthorised use on my data account number ***. My total bill is in excess of R6000. In my entire time being with vodacom for years my account has never ever been that high. I called to make payment arrangements for the data account. I paid my normal voice account in full for number ***. This is 2 seperate contracts but vodacom sees it as one account hence I can not use my voice account even though I have call time, sms and data available on this account. I instructed them to suspend my data account until I have made payment in full but it seems it is not possible to keep my voice account open and operating even if it is paid up. I also need to pay the total outstanding amount first before they can investigate the data account. I also never received any notification that I am \out of bundle\"" on my data account ever. All i am asking is for my voice account which is paid up"