Poor Service

Very disappointing service from discovery insure. I have been a client for over 6 years now and still recently logged my new car on cover with them but got the most disappointing service ever! I logged my iphone 11 onto cover after my previous phone was damaged. Discovery supplier takealot gave me a phone that had a defect! I have complained to discovery and take alot about this. Requested a return and credit to be passed. Takealot gladly accepted the phone back and took responsibility. I never trust that they would give me a new phone back so I decided to add the extra money and take the iphone 12. I assumed discovery would know considering the emails between takealot and myself and supplier recons between take alot and discovery though the iphone12 was not updated on policy. On Saturday the iPhone 12 had gotten ******. There is camera footage that the phone was ****** out of my wife's bag. In communication with discovery about this loss only to be told they can't do anything to assist me ! This is shocking I would of accepted they replace the phone even if it's the iphone 11 because technically If their service provider would of given me a new phone as of the required quality I wouldn't of had this issue now being told nothing is possible and a claim cannot be honoured. Iv been to bed for phone that costs me 14k and discovery isnt taking any action. Not to mention they incorrectly quoted me on my New vehicle with an insane premium. This is madness I'm shocked and really do not feel supported or comfortable with my policy any longer.