Poor Service

On the 8th November I logged a claim for damages to my vehicle. I was assisted by Nabilah Dawood, claim nr ***. I've taken my car for assessment as requested. I was then contacted by Nabilah yo say my claim was approved and Top line would be the panel beater repairing my vehicle. I objected to this and said I would prefer a panel beater that I'm more fami**** with and that is VW approved. Top line is not a registered VW repair agent. I then asked Nabilah if she could arrange my repair at either Techno dent or any other approved vw authorised repair centre. Only to find out after waiting more then a week that techno dent is not listed on their panel and that if I want my car repaired at this place I Will have to pay the difference for the work to be done there. The assessors value of the damage to my vehicle is R10000, techno dent has supp**** me with a quotation of R27000 and Paramount body works with quote of R30000 to repair. Clearly there is something wrong and it is obvious my insurance is looking for the cheap way out. Manila is now not returning my calls or responding to my emails. All I am wanting is for my car to be repaired.I'm so frustrated and angry right now.