Poor service

Worse insurance ever!!! I had logged a claim on 15 october and ot is now 7 december. And my alarm system is still awaiting replacement after being approved! My life and my property has been at risk on the expense of discovery poor service. Furthermore they dont provide you with the contact number of the person dealing with your claim. They will give you their call centre number. Where you have to hold for hours until someone asmswers after being referred from person to person. And regrettably the call agent is usually of no help! Also they will not respond to your emails! Ot is really a mission to contact someone to help. As soon as i can i will be cancelling my insurance with discovery!