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Sharifa S
1 reviews | Active since Jan 2013
16 Oct 2024, 07:53
Poor service
I have been posted from one agent to the next, not really knowing who is handling my claim. There is a lack of personal touch and I am totally lost with which department is handling my claim. Pathetic service and I am left with a heavy heart and disappointed.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
16 Oct 2024, 08:19Good Day Sharifa,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply16 Oct 2024, 08:19
Official
Good Day Sharifa,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
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Sharifa S's updateReviewer Update
16 Oct 2024, 09:16Thank you. Now I get a reply saying that the hired car is applicable for 30 days or until the claim is settledd, whichever comes first!. Initially I was told 30days only. Do I have to rush out to replace my car?
SS
Sharifa S's update16 Oct 2024, 09:16
Reviewer Update
Thank you. Now I get a reply saying that the hired car is applicable for 30 days or until the claim is settledd, whichever comes first!. Initially I was told 30days only. Do I have to rush out to replace my car?