poor service

When I took out this policy, i was sold by the excellent service that i would receive. On the 01 August 2022 i submitted a claim(***) for a burst water pipe under my veranda. I was told to source my own plumber which i did on the 03 August 2022. I was assigned Mzwakhe Radebe as my claims consultant (which by the way is really ***********). Only when I called Discovery did he proceed to send me an email stating the claim had been authorized. the turn around time is 72 hrs for the claim to be processed. To date i have received no feedback on when the funds will be transferred. Right now I'm sitting with a burst water pipe and a water bill that is escalating by the minute. Don't be fooled by the sweet talking consultants about no excess claims. its not worth it.