IB
Ian B
1 reviews | Active since Feb 2015
13 Feb 2015, 13:45
Poor service
Waiting for a refund for for about a month. On the 5th of February 2015 (2 -3 weeks after the initial date of the claim) I received an apology letter from Tsholofelo Gaechose the Executive Relationships Manager where She (Discovery) is sorry for any inconvenience to me. they also sent me a mail to confirm that the money will be paid over and will show in my account in 3 - 5 Days... it is now 6 works days later..... still nothing!!<br> <br> Poor service!!!
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Discovery Insure's replyOfficial
13 Feb 2015, 16:08Hello Great001,
Thank you for speaking to me today.
Based on your recent experience, we don't blame you for being despondent.
As discussed the refund has been processed accordingly.
Again, please accept our apologies for the inconvenience caused and for the lack of follow up from my side.
Kind Regards,
Tsholofelo
Discovery Insure
Thank you for speaking to me today.
Based on your recent experience, we don't blame you for being despondent.
As discussed the refund has been processed accordingly.
Again, please accept our apologies for the inconvenience caused and for the lack of follow up from my side.
Kind Regards,
Tsholofelo
Discovery Insure
Discovery Insure's reply13 Feb 2015, 16:08
Official
Hello Great001,
Thank you for speaking to me today.
Based on your recent experience, we don't blame you for being despondent.
As discussed the refund has been processed accordingly.
Again, please accept our apologies for the inconvenience caused and for the lack of follow up from my side.
Kind Regards,
Tsholofelo
Discovery Insure
Thank you for speaking to me today.
Based on your recent experience, we don't blame you for being despondent.
As discussed the refund has been processed accordingly.
Again, please accept our apologies for the inconvenience caused and for the lack of follow up from my side.
Kind Regards,
Tsholofelo
Discovery Insure