Poor Service

Very poor service received after signing up with Discovery Insure, from a faulty device being fitted and replaced with a new one but still never getting the Vitality Drive system to work since joining on 27 June 2021. Numerous phone calls have been logged, with agents just saying they will escalate it as its still being investigated and that I will get feedback within 48-72 hours. Plenty 48-72 hour windows have gone past already and nobody bothers to get back to me with actual feedback. Even their complaints department hasn't got back to me despite logging a ref and getting a response saying I would get a solution in 24 hours.