Poor service

The issue that I find is that there's no care or empathy for my situation, I know in all things processes needs to be followed, I don't have an issue with that, but for one thing to be sorted out and to take advantage of the full time is outrages.... Thanku for sorting out the one thing....but your consultants needs a bit of training on people skills when it comes to 3rd party claimants, it's very poor, you guys have a great reputation to uphold, but this is bringing it down....hoping to get assistance....the longer I wait the more I lose.....I too have a family that's relying on me to provide....or is it not that important.