Poor service

My sisters vehicle was repaired, there is a problem with the right front door. the accident damage was to the right front door, the panel beater told her to go an see a mechanic to get the door repaired. I have been trying to resolve the problem for more than a week now ,the call center makes promises and NO one call me back, she is a school teacher and over seventy years old. as little brother has to help. Her booking number is ***. Her name is Miss Felicity D Schenk. cell number *** My name Basil Owen cell *** e mail *** Thank you for helping her, she is in tears every time we speak