Poor responses to customer queries

Ongoing issue with Vitality Drive issue where points are not allocated correctly. After multiple phone calls and countless emails over last three months, Discovery has yet to respond on the matter at all. Last month their anomaly has resulted in miscalculation of points by over 225 point, directly impacting our cash back as a result. Each time you phone them the process starts from the beginning... No use having a driver behaviour tracking system if it doesn't collect and report data accurately.