Poor repairs and poor visibility

I lodged a claim on the Discovery App on 6 August 2019

1 - It opened 2 claims for the accident where the front bumper was damaged. 2 - It assigned me 2 claim administrators. 3 - It booked and cancelled multiple assessment appointments sent multiple emails and messages, I eventually had to call to ask when the actual one was. 4 - It was eventually checked into the repairer on 14 August, I collected on 22 August. 5 - The front bumper was fixed in shape, and it was painted. The plastic material around the whole vehicle was then painted without my knowledge. The repairers should not be touching parts of the car that were not affected. Furthermore the bumper was loose and the left indicator did not work. I have emailed the administrator who was slow to respond. 6 - This has been a frustrating experience with Discovery due to the slow response from them and has been very confusing throughout the process. I am not clear as to what is actually going on.

I am due to leave the country today (24 August 2019) and now a poorly repaired car has to sit in my garage and not be used by anyone is the house. This is unacceptable.