MA
Marco A
1 reviews | Active since Jun 2017
17 Mar 2022, 08:50
Poor Reaction Time
Regarding Claim ***, submitted on the 3rd of March for a replacement lens for a portable item. Promises, in fact e-mails from Nosi Ntalo, of call backs not kept. Its now the 17th of March. I called again today, now we have some reaction, but now I get told that I have to pay an excess. From my first call i made it clear that the glasses are in my online vault and nobody said an excess would apply. Listen to your recordings? I made the change to Discovery some two years ago from Santam, perhaps i should go back to them. You make this decision!!!
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Replies (2)MA
Marco A's updateReviewer Update
17 Mar 2022, 12:53Hello Discovery,
So you are not addressing the issues of taking two weeks to resolve the claim, also not acknowledging that your staff do not call you back even though that they commit to do so.
This is very weak on your behalf and explains that the poor commitment to customers comes from their peers.
Thank you for assisting in making my decision to stay with Discovery easier. I will be cancelling my subscription in due course.
Marco.
So you are not addressing the issues of taking two weeks to resolve the claim, also not acknowledging that your staff do not call you back even though that they commit to do so.
This is very weak on your behalf and explains that the poor commitment to customers comes from their peers.
Thank you for assisting in making my decision to stay with Discovery easier. I will be cancelling my subscription in due course.
Marco.
MA
Marco A's update17 Mar 2022, 12:53
Reviewer Update
Hello Discovery,
So you are not addressing the issues of taking two weeks to resolve the claim, also not acknowledging that your staff do not call you back even though that they commit to do so.
This is very weak on your behalf and explains that the poor commitment to customers comes from their peers.
Thank you for assisting in making my decision to stay with Discovery easier. I will be cancelling my subscription in due course.
Marco.
So you are not addressing the issues of taking two weeks to resolve the claim, also not acknowledging that your staff do not call you back even though that they commit to do so.
This is very weak on your behalf and explains that the poor commitment to customers comes from their peers.
Thank you for assisting in making my decision to stay with Discovery easier. I will be cancelling my subscription in due course.
Marco.
MA
Marco A's updateReviewer Update
03 May 2022, 09:55Once again you have dropped the ball, policy cancellation was done on the 13th. Did a follow up on the 29th for my promised refund, the consultant explained that the person that did the cancellation did not complete the process. Now I have to wait an additional 5-7 working days. Now tell me you don't have a personnel problem?
MA
Marco A's update03 May 2022, 09:55
Reviewer Update
Once again you have dropped the ball, policy cancellation was done on the 13th. Did a follow up on the 29th for my promised refund, the consultant explained that the person that did the cancellation did not complete the process. Now I have to wait an additional 5-7 working days. Now tell me you don't have a personnel problem?