Poor poor poor poor service.

My daughter had an accident in her little Citroen C1last week Saturday. I lodged the claim online on Sunday.<br> Never heard from anyone on Monday, except to be told to take the car in for assessment-so note car is driveable.<br> Went for assessment on Tuesday. Not a peep except an e-mail to tell me that they were writing the car off. Since then the communication has been sp**** to say the least. I phone the call centre to speak to the claims administrator. Never available. I am asked if they can help me. Everyone offers to help me but I never hear from them again. The car is being written off due to the value of the car versus the cost of repairs, not because it is very badly damaged. I have a panelbeater willing to assist me by repairing the vehicle, getting paid by Discovery and I will cover any shortfall. Simple and saves the vehicle. I have verbally asked for this and in writing to Tumi.<br> I don't even get an email acknowledging receipt. Or to say it is being addressed. Just nothing. Nothing and more nothing. The car is sitting at SMD. Who knows whats being done to it while it sits there.<br> And I pay a whopping premium for this kind of service.....hmmm.....me thinks not. Not anymore....