POOR PATHETIC SERVICE

Worst service ever experienced, I am a third party client and I must say this insurance company does not know how to communicate with client. You send them emails and they dont even respond, then they send a in-competent assessing company Netassess, to asssess your vehicle where they then try and pay you less than what is required to actually fix the vehicle.

They work on labour and paint rates from 10 years ago and expect us as a third party to just accept the value and should there be any additional cost it is our own problem.

I myself was an assessor for 8 years I know what it takes for my vehicle to be repaired. It is clear they are not qualified and don't know what is the industry norm.

I can only imagine how many clients have been put in to a worse position than what they were prior to someone driving in to their vehicle.

Radichaba Machaba from discovery has no client support sense because he doesnt even know how to respond to a email.

Why do we even have a health care policy or life insurance if this is how they treat people.

Is this how they want to get more client or rather have people go to someone else who can actually provide a comprehensive and professional service.

Clearly they have too many clients and cant deliver the service that you expect from such a big company.