Poor misleading service

Hi I am a loyal discovery customer and i have the full discovery suit, bank, health,life and i have always boasted how good discovery WAS untill now.

I called the discovery call center on the 7th of june to add car hire to my policy and was advised by the discovery agent that if i upgrade my plan from essential to classic i will receive a host of benefits including car hire. We worked out the premium today and arrived at a premium of just over R2700 to which i agreed as it was a few hundred rands more compared to just adding the car hire to my policy.

I have received my policy schedule stating the new agreed premium and that it will take effect on the 25th. On the 25th discovery debit my account for R3746 rand. I immediately called the discovery contact center to querie this discrepancy.

Because it was a Saturday and one manager was available i was not assisted, i was promised i will receive a call on Monday the 28th of June before 12am.

I waited until Wednesday the 30th of june and have not received a call from discovery. I called yet again and was told the matter was taken up but no one bothered to call and update me.

I was told yet again i will receive a call before 2pm on the 30th and once again no one called, i received an email stating i will be contacted in 48hr.

It has been 12 days since i took my query up with discovery and have not received a response on why discovery has **********ly debited over R1000 extra from my bank account.