Poor lack of feedback by Bianca Dobette Petersen

I would like to express my deepest dissatisfaction towards Discovery with regards to the lack of feedback related to my claim which I reported on the 10.12.2019 and my claims handler was Bianca Dobette Petersen. I spoke once to the claims handler upon submitting my claim and I kept requesting that I am given feedback every 48 hours although I understood the work pressure since it was festive season. I constantly had to call her which my calls weren't answer which really baffles me as to why have a land line number if you never answer it. Anyway I then made my last call in 2019 which was on the 23.12.2019 and spoke to Anthony Makgosa who assisted me affirmatively and ended up finalizing my claim when I was with him on the line which till today I thank him wholeheartedly and appreciate that. My problem regarding this claim was that if I didn't call on that day my claim would have dragged longer then anticipated more especially for damages of R6,000.00, I could only imagine how long would she have taken if my vehicle was written off. Going forward I would request that Bianca Dobette Petersen changes her attitude and provides her clients with feedback as it reflects badly towards the breeding of the company and brand and results to angry clients taking out their frustrations towards their fellow colleagues. I thank you.