Poor Handling of Claim

Hello. My claim number is ***. My car has been in for repairs from 07April2016 just for a simple job that can take a week if the Assessors can quickly approve repairs and additional parts. I have been calling the repairer and also went to their site on the 23March2016 to check progress on repairs but the Repairer is waiting for Approval from Discovery Assessors. I have been sending emails to Dineo Monguni to contact Assessors and Repairer but she is not doing that or giving feedback to me. When I call the claims department I hold for more than 10min just to speak with the Supervisor or Manager. This is bad service from Discovery Claims department.