Poor feedback on difficult questions

I am a new client to Discovery Insure. When the initial sale was made I was treated like royalty but it would seem like that is where it stopped. From the time that we initialized the insurance to the inception of the insurance we move house. We moved to 1 a lower risk area 2 house with many better security features than my previous home.

So great was my surprise when my premium went up with nearly R300 from the initial quoted premium. When I asked them why this is no-one could give me a answer. On the 24th of November 2021 I phoned them again to cancel this policy as I wanted to go back to OUTsurance whom then gave me a premium even lower than that of Discovery Insure. Bob, who helped me promised some-one will phone me back within 2 days. It is now the 10 December 2021, 16 day later and I am still waiting. on 9 December I phoned again asking some-one to phone back. I am still waiting. It would seem than Discovery Insure is only interested to get new clients yet not interested in answering the difficult questions. Now I have to wonder, how are they going to treat me when I claim. Discovery Insure, You disappoint me