Poor feedback leaves me stranded

Item: Discovery Insure
Rating: 1
Author: Ereen M

I have been trying to get feedback from discovery insure. After my vehicle was sent to the panel beaters almost a month ago. I have to return the rental in 2 days time. My car is not fixed yet and the panel beaters have not even started with my car. Discovery is now just telling me they cannot extend my car rental and they are waiting for feedback from the panel beater that is supposed to then take responsibility and give me a courtesy car. The problem is that emails are sent back and forth, it takes days for people to respond via email and time is running out then I will be stuck without my car or even a rental.

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

16 May 2018, 16:21

Thank you for taking my call.

As discussed, we are currently investigating your concerns and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure's reply16 May 2018, 16:21

Official

Thank you for taking my call.

As discussed, we are currently investigating your concerns and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Ereen M's updateReviewer Update

25 May 2018, 09:57

Thank you Preveshen for assisting me with my complaint and sorting out the issue within one week of logging the complaint. I am grateful for the help. It is refreshing to know that Discovery do have a platform for the public to use to assist with complaints when we do not get the proper feedback from the relevant departments. Regards Ereen

Ereen M's update25 May 2018, 09:57

Reviewer Update