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MK
Mogamat K

1 reviews | Active since Jul 2010

08 Mar 2024, 17:55

Poor feedback and lacking customer support

Disappointing follow up service

Had car repaired and had to return it due to challenges in repair quality.

Returned car and after a week no progress. No feedback. No communication.

At the high premiums of Discovery Insure this is unacceptable.

Desmond Shongwane and Sanele Ngidi needs to do Customer Service 101 as they negatively impact on the great calibre of Discovery customer service.

0
Replies (5)
Discovery Insure
Discovery Insure's reply08 Mar 2024, 17:58
Official
Hi Mogamat,

We are sorry to hear about your experience.

We will escalate this matter to our claims department for assistance.

Regards,
Discovery Insure
MK
Mogamat K's update13 Mar 2024, 16:29
Reviewer Update
No they have not resolved the oitstanding issues.

I have asked to escalate with no feedback
MK
Mogamat K's update15 Mar 2024, 05:47
Reviewer Update
Car had to be returned again within 15 min after car collected.

No quality check done despite request to Discovery.
MK
Mogamat K's update02 Apr 2024, 13:21
Reviewer Update
Knocking noise repaired BUT the additional damages at back still not resolved. Despite assurance on 15 March 2024 to respond on additional damages during storage.
MK
Mogamat K's update17 Apr 2024, 15:24
Reviewer Update
Finally got hold of a claims handler who resolved matter (post accident damages) within 24 hours from engagement.

Thank you Lebo Mokgato for restoring my faith in Discovery Insure.