Poor disgusting claim administration

What a shocking and disgusting service I have never received from Insure I'm shocked, disappointed and full of regrets why joined such insurance *********** insurance. My claim has been on going from October no sense of emergency. No one is taking accountability its shocking I called on the 29 October I was told Ntotole Manaka is on leave she will revert to me upon her return to date I have not received a call to date. I gave this person Ntotole Consultant I called her on direct number to assist with my 2nd claim to my shock she said I should not her directly for new claims I should call the call centre any Consultant will be able to ask. On my Monday 25th November I called I spoke to another Consultant how she confidently said Ntotole is still on leave I subsequently I asked for her manager which I was I advised Mr Macu is no longer with the company for basically Mr Macu and Ntotole are running Discovery my claim will not be resolved in their absencia. I am shocked I'll definitely cancel my insyance I'll speak to Claire Van Wyk my broker to cancel this policy

Discovery is ***********