1 reviews | Active since Sept 2011
Poor Customer Service, No Response from Logged Calls
<p>I logged a call on 3rd Jan (Ref: ********** 554).</p> <p>Somebody from the call center called back, confirmed that my issue was valid and that there was an error on the system and asked me to send a screenshot of the issue to resolve it. Screenshot was sent as requested.</p> <p>Now 6 days later and I have receive no reponse whatsoever, despite requesting feedback numberous times.</p>
Thank you for making us aware of this matter, we are truly sorry for the delay experienced.
Please can you resend us the screen shots of the error to *** and we will investigate this for you with urgency.
Please also include your policy number in your email.
Apologies for the inconvenience.
Regards,
Discovery Insure
Thank you for making us aware of this matter, we are truly sorry for the delay experienced.
Please can you resend us the screen shots of the error to *** and we will investigate this for you with urgency.
Please also include your policy number in your email.
Apologies for the inconvenience.
Regards,
Discovery Insure
8 days from logging a call with Discovery and nothing has been done. Only received one repsonse 2 days ago after posting on hellopeter stating that feedback would be provided.
8 days from logging a call with Discovery and nothing has been done. Only received one repsonse 2 days ago after posting on hellopeter stating that feedback would be provided.