MM
Mtho M
1 reviews | Active since Mar 2015
16 Jan 2019, 07:50
Poor customer service - Liaaars and crooooocks over there
Liaaars and crooooocks over there, I cancelled my policy on the 2nd because Discovery wanted to increase premium by 40%. Why haven't I received my refund yet???? On Monday a call centre agent told me that, the refund still hadn't been processed, it was just captured on the system. Is this how you make your profits??? You delay paying us our money, invest it somewhere and squeeze every cent from it before you pay it late???
The agent told me I'll receive the refund today... Still nothing.
Poor customer service !!! 7 days is more than enough to pay back your refunds.
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Replies (2)
Discovery Insure's replyOfficial
16 Jan 2019, 09:16Good day Mtho
Whilst we appreciate your concerns , we would like to offer a resolution.
Please provide us with valid contact details in order to look into the matter and take it up with the relevant team.
Regards
Discovery Insure
Whilst we appreciate your concerns , we would like to offer a resolution.
Please provide us with valid contact details in order to look into the matter and take it up with the relevant team.
Regards
Discovery Insure
Discovery Insure's reply16 Jan 2019, 09:16
Official
Good day Mtho
Whilst we appreciate your concerns , we would like to offer a resolution.
Please provide us with valid contact details in order to look into the matter and take it up with the relevant team.
Regards
Discovery Insure
Whilst we appreciate your concerns , we would like to offer a resolution.
Please provide us with valid contact details in order to look into the matter and take it up with the relevant team.
Regards
Discovery Insure
MM
Mtho M's updateReviewer Update
16 Jan 2019, 11:39Just go refund everyone you haven't refunded in more than 7 days, you don't need to deal with this at an individual level. Run a script on your database and refund all clients who are affected by your breach of your own 7 day or 10 day SLA or whatever your SLA is.
And why are refunds captured and not actioned for days on end in the first place????
MM
Mtho M's update16 Jan 2019, 11:39
Reviewer Update
Just go refund everyone you haven't refunded in more than 7 days, you don't need to deal with this at an individual level. Run a script on your database and refund all clients who are affected by your breach of your own 7 day or 10 day SLA or whatever your SLA is.
And why are refunds captured and not actioned for days on end in the first place????