Poor Customer Service.

After being contacted by Discovery Insure some many weeks ago, I initially agreed to get insurance quotes for my cars and then houses mainly because I am a Discovery health member.

I just cannot put into words the shambolic way that I have been treated by the insurance division – agents on leave and not doing what they promised; agents blaming other departments for not responding; me writing complaining emails because of promises not met. If they look at their computer records they will see that this saga has gone on for many weeks.

No doubt, as far as I am concerned, they have serious problems in this department and I would be very reluctant to do business with them. Perhaps they need some training from the medical aid division who are excellent.

I would guess that Adrian Gore never gets to hear of this lack of customer service.