MW
Michael W
1 reviews | Active since Dec 2023
08 Dec 2023, 11:59
Poor Customer Service
I recently attempted to file a claim with Discovery Insurance, and the experience was incredibly shocking, frustrating, and humiliating. After six years being a regular customer with Discovery Insurance, I’ve discovered, the process of putting in a claim proved to be almost impossible. Since the car accident in October in which I was at fault, I have a gentleman threatening me with court action if I don’t get his car fixed before Christmas day and proved to be unbearable with his ongoing abuse. With that in mind, I ended up paying thousands of rands to the guy to get him off my back and thus lost out on claiming from Discovery Insurance. Since I am deaf, I rely heavily on email and WhatsApp for communication and thus proved to be a real problem for me to get any response from this insurance company. Knowing the fact of wanting to cancel my policy with Discovery, this is also an impossible task for me while they continue to milk my money each month at an incredibly high price. It’s incredibly insane.
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Replies (4)MW
Michael W's updateReviewer Update
08 Dec 2023, 12:54An apology does not resolve the issue here even though I accept it. As I have repeated multiple times, you can only communicate with me via email or WhatAspp which is my only way to communicate. It remain to be seen whether you are going to sort the issue out with the customer (3rd party claim)?
MW
Michael W's update08 Dec 2023, 12:54
Reviewer Update
An apology does not resolve the issue here even though I accept it. As I have repeated multiple times, you can only communicate with me via email or WhatAspp which is my only way to communicate. It remain to be seen whether you are going to sort the issue out with the customer (3rd party claim)?
MW
Michael W's updateReviewer Update
12 Dec 2023, 14:42Once again, discovery insurers failed to live up with their promise. 3rd party customer called last week that discovery made contact but have never called back with the repairs of the car. After much discussion with 3rd party customer with an updated quotation, the payment have been made today. What a disaster. Never again I will insure with your company again.
MW
Michael W's update12 Dec 2023, 14:42
Reviewer Update
Once again, discovery insurers failed to live up with their promise. 3rd party customer called last week that discovery made contact but have never called back with the repairs of the car. After much discussion with 3rd party customer with an updated quotation, the payment have been made today. What a disaster. Never again I will insure with your company again.
MW
Michael W's updateReviewer Update
09 Jan 2024, 07:02How long are you going to apologize and give empty promises of rectifying the situation? We now in January with no response / service. Does it takes 3 months to provide customer service for his / her insurance claims? The last response from one of your consultant, Nonhlanhla Sinthum requested information and then went missing after I received an automated reply, will be back in the office soon, meaning went on holiday! Again I sent an email last week for an update, and again no response. What makes me angry, your company continue to debit my account as of this month and yet I cant get the oppertunity to cancel the insurance policy for bad service. At the end of the day, after six years paying monthly installment, I've landed up paying the 3rd party client a huge amount of money to have his car fixed. Very disappointing.
MW
Michael W's update09 Jan 2024, 07:02
Reviewer Update
How long are you going to apologize and give empty promises of rectifying the situation? We now in January with no response / service. Does it takes 3 months to provide customer service for his / her insurance claims? The last response from one of your consultant, Nonhlanhla Sinthum requested information and then went missing after I received an automated reply, will be back in the office soon, meaning went on holiday! Again I sent an email last week for an update, and again no response. What makes me angry, your company continue to debit my account as of this month and yet I cant get the oppertunity to cancel the insurance policy for bad service. At the end of the day, after six years paying monthly installment, I've landed up paying the 3rd party client a huge amount of money to have his car fixed. Very disappointing.
MW
Michael W's updateReviewer Update
12 Jan 2024, 08:11 A week has gone by, you say your team is looking into the matter? What team? Does it exist? Where’s the response? Heard nothing!!!!! Your empty words, saying “we take this matter seriously and will work hard to rectify the situation to your satisfaction.”
Since I am unable to cancel my policy with your non-existent company that is *****ing my money every month, I have managed to cancel my bank account to prevent you from debiting. That is the only way I can move away from Discovery Insure and join another company that can provide better service. In the end, I accepted the huge loss of money paid over the six years including 3rd party customer claims paid by me. Thank you for robbing me. As you say “We value your business and want to ensure that your experience with us is exceptional.” My goodness!
Since I am unable to cancel my policy with your non-existent company that is *****ing my money every month, I have managed to cancel my bank account to prevent you from debiting. That is the only way I can move away from Discovery Insure and join another company that can provide better service. In the end, I accepted the huge loss of money paid over the six years including 3rd party customer claims paid by me. Thank you for robbing me. As you say “We value your business and want to ensure that your experience with us is exceptional.” My goodness!
MW
Michael W's update12 Jan 2024, 08:11
Reviewer Update
A week has gone by, you say your team is looking into the matter? What team? Does it exist? Where’s the response? Heard nothing!!!!! Your empty words, saying “we take this matter seriously and will work hard to rectify the situation to your satisfaction.”
Since I am unable to cancel my policy with your non-existent company that is *****ing my money every month, I have managed to cancel my bank account to prevent you from debiting. That is the only way I can move away from Discovery Insure and join another company that can provide better service. In the end, I accepted the huge loss of money paid over the six years including 3rd party customer claims paid by me. Thank you for robbing me. As you say “We value your business and want to ensure that your experience with us is exceptional.” My goodness!
Since I am unable to cancel my policy with your non-existent company that is *****ing my money every month, I have managed to cancel my bank account to prevent you from debiting. That is the only way I can move away from Discovery Insure and join another company that can provide better service. In the end, I accepted the huge loss of money paid over the six years including 3rd party customer claims paid by me. Thank you for robbing me. As you say “We value your business and want to ensure that your experience with us is exceptional.” My goodness!