Poor Customer Service

Good day,

It is out of pure frustration that I am having to do this !

I was in a car accident on the 13/08/2019 of which I was not at fault. Discovery sent me a message on the 14/08/2019 regarding my vehicle assessment and also to inform me that Nomacala will be handling my claim. Well needless to say that I have not heard from Nomacala ONCE ! Nomacala has not bothered to contact me regarding the process, any updates, recovery process absolutely nothing at all. As the client I have had to contact Discovery to speak to Nomacala which is never possible, I have left messages asking her to contact me back which was never returned. Every time I contacted Discovery I had to deal with other consultants that gladly assisted me I don’t see what the issue is with Nomacala contacting me on the other hand. Poor service and disappointed is all I have to say !

This has been going on for over 3 months now and I still have not received any form of communication from Nomacala nor Discovery other than the few messages. What happened to customer feedback, am I happy with the service received from the panel beaters, feedback regarding the recovery process …

Today when I contact Discovery again to follow up on the recovery process I tried speaking to Nomacala of course without success

I have no words for your service Nomacala and Discovery, I do not know what to do anymore and I am beyond frustrated !