Poor customer service

Discovery consultants are never at work, or fail to respond to emails and even their supervisors do not get back to you. All I want is to know what is going on with my claim. I have literally phoned everyday since Thursday 22 September. Caroline Ma***o NEVER gets back to me, either via telephone or email. No response from her at all. When I ask to speak to her supervisor, I get put on hold for 20minutes at a time and then I disconnect. Poor service delivery!!!!!! Poor communication with clients. It is the most frustrating company to get any information from!!!!!