AT
Asanda T
1 reviews | Active since Oct 2023
19 Dec 2023, 11:12
Poor Customer Service
How long does it take your Contact Centre Agents to manually generate a Confirmation of Cover?
Called 3 times now from 9am, the time now is 11:11am. 2 hours later. |
|Now I must register another call as a follow up.
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Asanda T's updateReviewer Update
19 Dec 2023, 11:14And your Agents can no longer call me, but last month who ever assisted made follow up calls.
this time they can't call i must constantly follow up.
again be routed through the long IVR process.
get to a New Agent be Identified and authenticated ,
repeat the story
this time they can't call i must constantly follow up.
again be routed through the long IVR process.
get to a New Agent be Identified and authenticated ,
repeat the story
AT
Asanda T's update19 Dec 2023, 11:14
Reviewer Update
And your Agents can no longer call me, but last month who ever assisted made follow up calls.
this time they can't call i must constantly follow up.
again be routed through the long IVR process.
get to a New Agent be Identified and authenticated ,
repeat the story
this time they can't call i must constantly follow up.
again be routed through the long IVR process.
get to a New Agent be Identified and authenticated ,
repeat the story