Poor customer service and you pay way more for what?

Corrected grammar:

I called Discovery on three occasions on January 30th, attempting to cancel my insurance. I waited for 33 minutes before my second call was abruptly cut off. On my third attempt, I received a reference number ***, with the assurance that they would return my call within 24 hours. However, it has now been two days, and there has been no response. Pathetic customer service!