Poor customer service and keeping clients excess

Insurance, what insurance? I had an accident in May 2024 when the driver of another car collided with my stationary vehicle. The driver took full responsibility and provided all of his contact information which was passed onto Discovery. Discovery paid out except for my excess. I have been in contact since May 2024 regarding various issues and chasing up on my excess for which i have received no response from a very *********** team. I will now be pursuing other avenues to obtain my payment.

Be warned, you will be pushed from pillar to post with no assistance. Insure your items elsewhere. I know i will.