Poor customer service and feedback

<p>I have been a customer with the Discovery franchise for nearly a decade and a half, and very impressed with their other services. However, when trying to swap my insurance over to Discovery Insure, I have had the most dismal and unprofessional experience. Instead of being able to call and speak to someone, you need to submit your contact number, after which you can wait up to several days for a call back. Secondly, you spend over 30 minutes talking to a sales representative, who says they will come back to you, and never does. Thirdly, upon trying to follow up with them, you cant reach the same person, and another representative phones you and wants you to go through the 30 minute conversation once more, only to discover that for some reason (because you had no feedback from before, and no-one bothers to call you back), you have been denied insurance with Discovery. I am throughly unimpressed, to the point that this has left a sour taste in my mouth and am considering moving my health insurance to another company.</p>