Poor customer service and communication with customers

<p>I have always been loyal to the Discovery brand, however, this year I have too many unfortunate disappointing expericences with Discovery Insure. Most recently I queried why I was not receiving my monthly Young Adults benefit rewards statements from June 2016. I was told by email that I will be receiving my next cash back in January 2017 and they matter was being forwarded to the Finance department. After wating for a couple of weeks and still getting no feedback I called Discovery. I was then told that my Young Adults benefit had been cancelleda and I am no longer eligible for the cash back. I was not notified of this. I was also informed that since I was told via email that my next cash back is due to me in Janaury that the matter would be taken to the Finance department (again) and feedback would be given in 48 hours. After waiting more than 3 days I phoned Discovery again. I was then told that they would be in contact with me within a week. I still have not received any feedback or communcation from Discovery more than a week later. I have spent hours on the phone over this past month trying to get answers but I dont seem to get anywhere. Everytime I call I have to explain all the details of my query over and over again. It is becoming such a struggle and a painful experience to get anything out of this company. Communication and following up with customers (as constatntly promised) doesn't seem to be priority. </p>