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Otto K
1 reviews | Active since Feb 2022
23 Feb 2022, 08:55
Poor customer service
We received quotation on Thursday 17, 2022.We went for a accesment on damages on our vehicle. After that they gave us a quotation. After receiving the quotation they informed us that we will wait 48 hours for the panelbeaters to inform us to bring the vehicle in. Until now no feed back or no one contacted us. My wife had to call in 22, 02, 2022 and the excuse was that the panelbeaters do not have the equipment to do the repairs on the vehicle. This is poor customer service. Claim number:***
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Otto K's updateReviewer Update
07 Mar 2022, 08:18Since your reply on the 23rd of February on my complain about the bad service that we are reserving from discovery incure we are still waiting for a response from you to let me know when and where and how I can take my car in for repairs to a pannel beater that has the capacity to do the repairs and by your poor quality of service the car is getting more damaged every day now can you please assist me with this problem today you are a big company and yet this is the service I have been receiving from you as the customer and every time we phone to follow up with you there is a new story and excuse why it isn't prossesed yet
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Otto K's update07 Mar 2022, 08:18
Reviewer Update
Since your reply on the 23rd of February on my complain about the bad service that we are reserving from discovery incure we are still waiting for a response from you to let me know when and where and how I can take my car in for repairs to a pannel beater that has the capacity to do the repairs and by your poor quality of service the car is getting more damaged every day now can you please assist me with this problem today you are a big company and yet this is the service I have been receiving from you as the customer and every time we phone to follow up with you there is a new story and excuse why it isn't prossesed yet