Poor customer service

At first I did received the best customer service. After I received the horrible service. When you take the insurance they do not explain everthing. Most importantly things like you have to report even a small damages that most of us do not take as a damage. Earlier this year I hit the dog the time I was at home discovery insure called same time. They ask me is everyone ok and I said yes we fine I hited the dog. He ask is the car damage, I reaply ' The car Is still drivable and its got the small scratch. He didnt advise me to claim for it. Last month the audi bumped my front left door and drove off. My car now had the small dent on the front left door while I was busy with Claim I reported all the damages in car I was told that I have to pay access amounth for each damages which is 3 much for me. I asked Renier to email me the voice record for the time I took the insurance with discovery insure and the voice record for what were discussing. He didn't email it to me until today. Poor customer service I received. He said he asked me 5 time that I was drunk that time of the accident and he as for my bank statement for that day I email it to him. But he didn't email me what I requested. Poor poor customer service.