Poor Customer service

After an incident, my vehicle was send to Renew-it Bedfordview. Many concerns and problems later the vehicle was returned. received back and still nor resolved. Discovery Insure stated they must have opportunity to rectify, yet they did not do this satisfactory. At o stage did Discovery check on the status or request feedback. Send email and 24 hours later no response. Oblivious to proper customer service. Yet demand payment every month.