Poor customer service

Person to handle my case Tebogo Scandling, Heard nothing from her for a week until I receive a convenient email of her replying to another repair service provider reminding her to remind me to take the device to them. When I queried this and requested a call after immediately responding to the mail, I did not receive a call and when I called in, I was handle by the most condescending and ridiculing person Bianca Plaatjie who was more than happy to be escalated.

Conveniently after the call, an immediate email to say my claim was approved.

@discovery insure, I have been a long standing client and this is the second time I have had a terrible service experience with your customer care. If this continues will definitely reconsider my portfolio with you