Poor customer service

I have been with Discovery Insure from October 2019, which has been smooth sailing and good service with 2 claims. The problem is my current claim for an accident on the 2nd vehicle which is also claiming for the 2nd time. I am having the worst experience ever firstly with the repairer Panelcity failing to diagnose a coolant leak after the accident. Panelcity claims theres no leak or they cant find while the vehicle needs coolant almost every 3 days. 2 the claims consultant (Mlondi Nhlema)handling my case is not returning my emails and calls to give progress on the solution because he told me he has returned the claim to NetAssess. I even reported this to his supervisor Kelbogile who has also not returned my emails. Discovery is putting my wife at risk of being stranded in the middle of nowhere should the vehicle overheat and theres no water. Also my wife now has to keep checking coolant level on this car because if the vehicle overheats Discovery will claim negligence.

This is frustrating as i have insurance so that i dont get this inconvenience that i am currently experiencing now

Claim No:*** Sakhumzi