Poor customer service

Vitality active ring not closing since October 2020. I first logged a query in November 2020. This the response i received from insure: “Kindly be advised delays in Vitality Drive trip processing, we have experienced sub-optimal performance on the trip-processor resulting in a long delay in processing daily trips. This reflects as no drives being displayed for a day or several days. The impact of the delay in trip processing will affect clients in terms of what is reflected on the Discovery Corporate App and unfortunately impacts weekly goal achievement, hence queries being received on rewards and the “Drive ring not closing”. We are making good progress at identifying and fixing the issues causing this and expect to resolve this problem in the next few days. Once the drives are processed, all rewards due to a client will be issued accordingly with no financial loss to a client. We apologize for the inconvenience this might have caused to you and the client.”

We are now in July 2021 no change at all. Ever since the first query I have attempted several times to enquire about this issue and all I get is “we’ve escalated the matter”. I even tried going through my broker and things are still the same. Clearly insure does take it’s client seriously.