1 reviews | Active since Mar 2025
Poor Customer service
I Was involved in a car accident on 2024/12/03. I was Driving on a one way road coming down Maraisburg. I was in the righ lane, indicating to turn right, corner 10th Avenue and (Albertina sisulu road ) Maraisburg. The road was clear for me to turn right. The lady bashed into me, on the right side With the Impact the car swift straight into the pole, damaged right side front and back door and front side of the my vehicle. She was alone, got out of her car with her phone in her hand. Screening and shouting at us, Next best thing her husband appear on the scene, exchange phone numbers and withheld all other information, they then fled the scene while we we were waiting on the Ambulance and traffic cops. They were not border with anything. There we were injuries on the scene. Today 2025/03/26 their insurance Discovery contacted me. Upon Speaking to Discovery Insure over 120 days later, the consultant was *********** and suddenly dictated to me how the accident happened. When I told him that I was driving on a one way road turning right, he tells me I was driving on a road with oncoming vehicles. His accused me of driving on oncoming vehicle road, as if he was with me at the time of the accident. The more I explained him, the more his accusing me. That road in Maraisburg is a way road pls. The gentleman was rude and not helpful. When we requested to speak to another consultant he blatantly told me that he won't do that and doesn't want to. I asked to be put through to Legal Liabilities and he told me out right that he will not put me through cause he does not want to. Discovery is sitting with people who have no customer service etiquette "Customers First" and they have no way of addressing someone. I know I am not Discovery's client but I too deserve respect when being spoken to. This consultant continuously spoke over me and would not allow me the opportunity to explain my detail. The service is beyond pathetic and poor. At the end of the day I am human too and I deserve to also he heard and present my evidence. Discovery Insure is not as magical as it seems and I won't stop until this is dealt with. To think I considered you for my insurance and this is your behavior. It's atrocious!!! Preying on me just because I'm a woman.
Please share the claim number so that we can refer this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
Please share the claim number so that we can refer this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
To whom it may concern;
I had no insurance at that time, the lady that bashed into Me. car registration number HF 31 SS GP refused to give me any insurance information. To my suprice, the gentlemen from discovery insure just contacted me yesterday claiming I need to pay for their vehicle. Yet he refused to put me through to the liability claim department. Their client were wrong, fled the scene while we were waiting on the ambulance and traffic police due to injuries. There is some witnesses.
I don't have a claim number for discovery insure client that bashed into me The number (gentleman) that contacted me from Discovery insure yesterday Lancelot MosieaContact number ***
Thank you Zita
To whom it may concern;
I had no insurance at that time, the lady that bashed into Me. car registration number HF 31 SS GP refused to give me any insurance information. To my suprice, the gentlemen from discovery insure just contacted me yesterday claiming I need to pay for their vehicle. Yet he refused to put me through to the liability claim department. Their client were wrong, fled the scene while we were waiting on the ambulance and traffic police due to injuries. There is some witnesses.
I don't have a claim number for discovery insure client that bashed into me The number (gentleman) that contacted me from Discovery insure yesterday Lancelot MosieaContact number ***
Thank you Zita
Please keep me posted.
Regards
Please keep me posted.
Regards
As requested, I Will email my situation to your Third-party department.
Thank you
Zita
As requested, I Will email my situation to your Third-party department.
Thank you
Zita
After another month still no Help.
This is the worse insurance company ever, with No customer service.
I submitted all required documents to Discovery insure Liability department on 04/04/25. After a month ago, still no feedback. I contacted your office on *** and E-email Ms Gretchen Rubin with no luck. No feedback thus far.
Upon Speaking to Discovery Insure a month ago. After 120 days later, the consultant was *********** and suddenly dictated to me how the accident happened. When I said I was driving on a one way he tells me I was driving on an oncoming vehicle road. OMG....
Once again, no investigation was done. I contact the witnesses because I received a message from the same consultant that got no idea what his doing.
Maraisburg has 2 Lanes going one way. The gentleman was rude and not helpful. When we requested to speak to another consultant he blatantly told he that he won't do that and doesn't want to. I asked to be put through to Legal Liabilities and he told me out right that he will not put me through cause he does not want to. Discovery is sitting with a bunch of *********** people who have no customer service etiquette and they have no way of addressing someone. I know I am not Discovery's client but I too deserve respect when being spoken to. This consultant continuously spoke over me and would not allow me the opportunity to explain I detail. He instead told me he'll call me back and when he did he was unhelpful amd still rude. Is this the type 0f service Discovery deems fit? If the service is beyond pathetic and poor. Learn to train your agents on telephone etiquette and if they cannot then don't hire them. At the end of the day I am human too and I deserve to also he heard and present my evidence. Discovery Insure is not as magical as it seems and I won't stop until this is dealt with. To think I considered you for my insurance and this is your behavior. It's atrocious!!!
Why is your recovery department calling me???
I am unemployed for the past 2years.
You'll need to fix my vehicle as your client bumped into me.
Hope to find someone that can assist
Regards
Zita
After another month still no Help.
This is the worse insurance company ever, with No customer service.
I submitted all required documents to Discovery insure Liability department on 04/04/25. After a month ago, still no feedback. I contacted your office on *** and E-email Ms Gretchen Rubin with no luck. No feedback thus far.
Upon Speaking to Discovery Insure a month ago. After 120 days later, the consultant was *********** and suddenly dictated to me how the accident happened. When I said I was driving on a one way he tells me I was driving on an oncoming vehicle road. OMG....
Once again, no investigation was done. I contact the witnesses because I received a message from the same consultant that got no idea what his doing.
Maraisburg has 2 Lanes going one way. The gentleman was rude and not helpful. When we requested to speak to another consultant he blatantly told he that he won't do that and doesn't want to. I asked to be put through to Legal Liabilities and he told me out right that he will not put me through cause he does not want to. Discovery is sitting with a bunch of *********** people who have no customer service etiquette and they have no way of addressing someone. I know I am not Discovery's client but I too deserve respect when being spoken to. This consultant continuously spoke over me and would not allow me the opportunity to explain I detail. He instead told me he'll call me back and when he did he was unhelpful amd still rude. Is this the type 0f service Discovery deems fit? If the service is beyond pathetic and poor. Learn to train your agents on telephone etiquette and if they cannot then don't hire them. At the end of the day I am human too and I deserve to also he heard and present my evidence. Discovery Insure is not as magical as it seems and I won't stop until this is dealt with. To think I considered you for my insurance and this is your behavior. It's atrocious!!!
Why is your recovery department calling me???
I am unemployed for the past 2years.
You'll need to fix my vehicle as your client bumped into me.
Hope to find someone that can assist
Regards
Zita